Our customers say...

Was pleasantly surprised to received the polo's yesterday afternoon, very impressed with how quick we received them. They look fantastic, the whole office are very happy with them, even better than I could imagine. Id like to thank you for your patience's over the whole process. Also pass on our thanks to everyone involved in our order. Will definitely use your services again, as I know we will always get top notch product.

Again many thanks from myself and the whole team at the Rugby World Cup Contact Centre.

Ticketek NZ Rugby World Cup Contact Centre

TERMS AND CONDITIONS

Terms and Conditions Of Sale Of The Uniform Factory Limited (herein called the Company)

1        CONTRACT - INCORPORATION OF TERMS

(a)      These terms and conditions together with the Companys confirmation of order (if any) and the provisions of a quotation (if any) shall constitute the contract between the Company and the Customer for the sale and purchase of goods and services.

(b)       No agent or representative of the Company is authorised to make any representations, warranties, conditions or agreements not expressly confirmed by the Company in writing and the Company is not bound by any such unauthorised statements, nor can any such statements be taken to form part of the contract between the Company and the customer or to constitute any contract collateral to the main contract.

2        PRICE

(a)      Unless otherwise stated all prices quoted are exclusive of Goods and Services Tax and insurance/freight/handling charges in addition to the quoted prices. The Company reserves the right to revise its prices at any time prior to accepting an order.

(b)       The prices quoted may be revised by the Company subsequent to accepting an order in the event of any occurrence affecting delivery caused by War, Government action, variation in customs duties, increased shipping charges, and any other matter beyond the control of the Company. In that event the Customer shall have the right to withdraw its order.

3        PAYMENT

(a)      Unless the Company agrees in writing that a Customers payment terms shall be those contained in paragraph (b) below, payment for all orders placed by a Customer shall be due upon the Customer receiving an account; and in any event, must be made before the goods or services to which the order relates are released by the Company.

  (b)     All accounts, other than accounts to which paragraph (a) above relates, are payable on the 20th of the month following delivery of the goods to which the account relates.

  (c)     A Penalty is payable on all amounts not paid when due for the period from due date until actual payment at the Companys current bank interest rate plus 3%, such interest to be chargeable on a daily basis from the due date for payment until the time of actual payment.

  (d)     The customer will upon demand pay to the Company all moneys (including but not limited to collection costs & fees, solicitors costs, Court costs and disbursements) incurred or expended by the Company in recovering payment of any overdue account.

 

4        DELIVERY/COMPLETION

(a)      The company will use all reasonable endeavours to make delivery/effect completion at the time requested by the Customer but if for any reason whatsoever delivery/completion shall not take place or be delayed then the Company shall not be responsible for any loss whatsoever sustained by the Customer or any other person. The Customer shall not be entitled to cancel the contract as a result of delays in delivery/completion arising out of any cause beyond the Companys control.

(b)      The Company will use its best endeavours to fulfil the orders specified in the Companys order and reserves the right to cancel any order relating to any item or items of goods which in the opinion of the Company it is impractical or uneconomic to produce or supply.

(c)      Transportation will be arranged by the Company unless otherwise agreed.

5        RISK AND TITLE

(a)      The risk in goods supplied by the Company to the Customer shall pass to the Customer upon delivery but ownership in the goods shall not pass to the Customer until the Customer has paid for the same in full. Receipt by the Company of any cheque or other form or promissory or conditional payment shall not be deemed payment until the same has been cleared and honoured and until such time shall not prejudice the Companys rights, powers or remedies against the Customer.

(b)      Until payment of the purchase price in full the Customer acknowledges and agrees as follows:

(I)          That the goods are held by the Customer as Bailee to be sold as agent for and on behalf of the Company.

(ii)         That the Customer shall mark and store the goods in such a way that it is clear that they are the property of the Company.

(iii)         That the Customer hereby irrevocably gives the Company its agents and servants leave and license, without the necessity of giving any notice, to enter on and into any premises occupied by the Customer to search for and remove any of the goods of the Company but without in any way being liable to the Customer or any person or company claiming through the Customer.

(iv)        That the Customer holds the proceeds of sale of goods supplied as Bailee for the Company and shall if directed by the Company lodge the sale proceeds for the goods in a separate bank account in trust for the Company until the full purchase price of the goods shall have been paid.

(v)         That the Customer will note and advise the Company upon request of details of the name and address of purchasers of the goods or any part of the goods and all serial or other identifying numbers and description of goods sold.

6        LIABILITY

(a)      In the case of any claims arising from original defects caused from faulty workmanship or materials in any goods manufactured by the Company under proper and normal conditions of use; the Company will at its option replace or give credit all goods sold only if the following terms are met;

         (i)    The terms of payment have been promptly complied with.

         (ii)   Claims must be received or despatched by mail to the Company within 7 days after delivery of the goods.

         (iii)   In the case of defective goods, claims must specifically identify the defect and where possible be accompanied by the defective goods.

         (iv)  In the case of the item of clothing being on processed by printing, embroidering or any other process, no claim will be recognised for the cost of this additional process unless the defect could not reasonably be discovered until after this process was completed.

(b)      In the case of material, parts or components not manufactured by the Company the Companys liability shall be limited to using its best endeavours to transmit the benefit of the manufacturers warranties to the Customer.

(c)      In no case will the Company be liable for indirect or consequential loss or damage of any kind arising from defective workmanship or materials negligence or otherwise howsoever.

(d)      Regardless of the legal basis of any claim made against the Company in no case shall the extent of the Companys liability under that claim exceed the original contract price payable for the goods supplied by the Company which gave rise to that claim.

7        STATUTORY GUARANTEES

(a)      Where the Customer is acquiring goods or services for the purpose of using them in business (in terms of Section 43(2) of the Consumer Guarantees Act 1993) then the Customer agrees not to assert or attempt to assert any right or claim against the Company under the provisions of that Act.

(b)      No warranty (whether express or implied by law or otherwise) is given in respect of items of apparel which have been designated "seconds" or "specials".

(c)      Shade matching and design reproduction will be within normally accepted commercial tolerances.

8        RETURNS

(a)      All sales are final. All returns require prior authorisation from the Company.

(b)      Authorised sample returns for other than defective goods received outside the specified return time of 14 days will be subject to a 10% restocking charge or a minimum of $10.00 (excl GST).

(c)      Samples returned without all packaging intact, as sent out, will incur a $3.00 (excl GST) repacking charge per item.

(d)      If a clothing only order is confirmed then cancelled or returned a 10% restocking fee (minimum $10.00 excl GST) is charged.  Embroidered or printed items are non refundable unless defective.

(e)      Clothing only orders that are returned to be exchanged for an alternate size/style may incur a $3.00 (excl GST) restocking charge per item.

9        COPYRIGHT

         Where the Company prints any logo or artwork at the request of a Customer on goods ordered by the Customer then, the Customer shall be solely responsible for any breach of copyright or intellectual property right in the work or subject matter reproduced and will indemnify the Company against all claims in respect thereof including all demands, proceedings, damages, costs, expenses and liabilities however arising in respect of infringement and/or breach.